Privacy Policy

Your privacy is important to us. Pangcheng Travel is committed to respecting your privacy and complying with applicable laws and regulations regarding any personal information we may collect from you, including through our website https://pangchengtravel.com and other websites we own and operate. This policy is effective and last updated on August 20, 2026.

Information We Collect

We collect information that you voluntarily and intentionally provide to us when using or engaging with our services, as well as information automatically sent by your device during your access to our website and services.

Log Data

When you visit our website, our servers may automatically record standard data provided by your web browser. This may include your device's Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, additional details about your visit, and technical details related to any errors you may encounter. While this information may not be personally identifiable by itself, it can be combined with other data to identify an individual.

Personal Information

We may request one or more of the following types of personal information: name, email address, phone or mobile number, and country or region.

Legal Basis for Processing Your Personal Information

We collect and use your personal information only when we have a legitimate reason to do so. In such cases, we collect only the personal information reasonably necessary to provide services to you.

Collection and Use of Information

We collect and use your personal information when you perform actions on our website, including subscribing to updates, accessing our content using a mobile device or web browser, voluntarily providing information when requesting travel services or making an inquiry, contacting us by email, social media, or similar technologies, or mentioning us on social media.

We may collect, hold, use, and disclose information for purposes including contacting and communicating with you, responding to inquiries, providing requested travel information or services, improving our website and services, and maintaining the security and reliability of our website. We may combine the information we collect about you with general information or research data we receive from other reliable sources.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we protect it to a commercially acceptable extent to prevent loss, theft, unauthorized access, disclosure, copying, use, or modification. While we strive to protect the personal information you provide to us, no electronic transmission or storage method is 100% secure, and no one can guarantee absolute data security. In the event of a data breach, we will comply with applicable laws.

How Long We Keep Your Personal Information

We retain your personal information only for the period necessary. This period may depend on the purpose for which we use your information, as outlined in this Privacy Policy. If your personal information is no longer required, we will delete it or anonymize it by removing details that can identify you.

We may retain your personal information if necessary to comply with legal, accounting, or reporting obligations, or for public interest, scientific, historical research, or statistical purposes.

Disclosure of Personal Information to Third Parties

We may disclose personal information to our parent, subsidiary, or affiliated companies; third-party service providers such as IT, hosting, data storage, analytics, advertising, or support providers; employees, contractors, and related entities; current or potential agents or business partners; sponsors or promoters of contests, sweepstakes, or promotions we hold; courts, tribunals, regulatory bodies, and law enforcement officials as required by law; and third parties, agents, or subcontractors who assist us in providing information, services, or direct marketing where those third parties collect and process data.

International Transfer of Personal Information

The personal information we collect may be stored and processed in facilities maintained by us, our partners, affiliates, and third-party providers. The location where we store, process, or transmit your personal information may differ from the data protection laws of the country or region where you initially provided the information. If we transfer your personal information to third parties in other countries or regions, we will conduct these transfers in accordance with applicable laws and protect the transferred personal information in accordance with this Privacy Policy.

Your Rights and Control Over Your Personal Information

You have the right to withhold personal information from us, although doing so may affect your experience on our website. We will not discriminate against you for exercising your rights regarding personal information. If you provide us with personal information, you understand that we will collect, retain, use, and disclose it in accordance with this Privacy Policy. You retain the right to request details of personal information we hold about you.

If we receive your personal information from a third party, we will protect it as specified in this Privacy Policy. If you are a third party providing personal information about someone else, you represent and warrant that you have obtained that person's consent to provide their personal information to us.

If you have previously agreed to allow us to use your personal information for direct marketing purposes, you can change your mind at any time. We will provide functionality to unsubscribe from our email database or opt out of communications. We may need to request specific information from you to help confirm your identity.

If you believe that any information we hold about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us using the details provided in this Privacy Policy. We will take reasonable steps to correct information found to be inaccurate, incomplete, misleading, or outdated.

If you believe we have violated relevant data protection laws and wish to lodge a complaint, please contact us using the details below and provide full details of the alleged violation. We will promptly investigate your complaint and respond to you in writing, explaining our findings and the steps we will take to address your complaint. You may also have the right to contact a regulatory body or data protection authority regarding your complaint.

Use of Cookies

We use cookies to collect information about you and your activity on our website. A cookie is a small piece of data that our website stores on your computer and accesses each time you visit, so we can understand how you use our website and provide content tailored to your preferences.

Limitations of Our Policy

Our website may contain links to external websites not operated by us. We cannot control the content and policies of these websites and cannot be held responsible or liable for their respective privacy practices.

Changes to This Policy

We reserve the right to change our Privacy Policy at our discretion to reflect updates in our business processes, current accepted practices, or legislative or regulatory changes. If we decide to change this Privacy Policy, we will publish the changes on the same link where you access this Privacy Policy.

If required by law, we will seek your permission or offer you the opportunity to opt in or opt out, as applicable, for any new uses of your personal information.

Contact Us

If you have any questions or concerns about privacy, you can contact us using the following details:

Email: fatorangetravel@gmail.com